General Advice www.gov.uk/coronavirus
We can all help control the virus if we all stay alert. This means you must:
Cardiff International White Water is re-opening for pre-booked activities following the government update applying to all sports and recreational businesses.
We have taken all necessary steps to reopen responsibly, and have changed some of our processes to facilitate this. Please take some time to read the below to see how things have changed:
How have we adapted?
New, much more rigorous procedures have been put in place so that we can all get back on the water safely:
Communication and booking
All bookings must be paid for in advance by online, including Park & Play! No drop in customers and please do not visit the centre to make you booking or to make enquiries. If you have any queries or would like to chat to anyone, please give us a call on 029 2082 9970. CIWW is now cashless!
If you, anyone in your bubble or anyone you have been in contact with, have had COVID-19 symptoms in the last 14 days, please do not enter the facility or take part in an activity at CIWW.
We are providing hand sanitiser around the facility and at the start and at the end of the session, we also encourage you to bring your own.
We ask all customers to arrive kitted up ‘PADDLE READY’ wherever possible (i.e with your swimwear on, underneath your clothes that you arrive in, ready to change into wetsuits etc). For flat water activities wearing sportswear is great if the weather is fine. If not, we strongly recommend bringing your own wind / waterproof jacket and/or wetsuit if you have one.
For white water activities we will issue wetsuits, if you have your own please wear it (needs to have long sleeves and be ankle length). Our changing rooms and showers are now outside and are well ventilated, this arrangement is under constant review.
Please make sure you complete your online disclaimer and question pack, a minimum of 72 hours before the date of your booking. This will be via the online bookings platform, Eola.
Wetsuits are soaked in Milton Sterilising Fluid after each use. Soaking has been increased to 15 minutes, followed by rinsing in fresh water.
Staggering arrival times
We have structured session times due to the limiting of numbers on our site and are staggering arrivals to limit the number of people in one place, to prevent breaking the social distancing rule.
We are scrubbing all paddles and craft with cleaning solution between uses, with particular attention to the main touch points.
Our activities are perfect for socially distancing but we’ve made a few changes to help with keeping our distance. If you need a hand whilst out on a session, we have plenty of tips and tricks to limit the risk of getting too close. We’ll always make sure you’re paddling in safe conditions, and if you need a bit of help we’ll use a towline to pull you to a safe spot. With great demonstrations and explanations, we don’t see the need to break the 2m rule, unless it’s for your safety.
We are now operating on a maximum ratio of 1:10 per session, following COVID-19 Secure Guidelines. We can take larger groups but please get in touch first to discuss social-distancing.
We have a designated route from queuing outside, through our bookings area and outside to take part in the activities.
Our toilets are open to customers who are taking part in activities; however, we operate a strict one in one out system. We are taking care to avoid contact between staff and customers when kitting up and moving equipment. We ask you that your kit is stored in your vehicles in the adjacent car park, where possible. There will be limited access to outdoor lockers... PLEASE BRING YOUR OWN £1 COIN FOR THE LOCKERS, CIWW IS NOW CASHLESS SO WE CANNOT OFFER CHANGE.
We have a limited the amount of people on site at any one time and unfortunately can only allow 2 spectators per group booked. We will require the name and contact details of all spectators for Track and Trace purposes.
*at present, we are unable to accept bookings for individuals White Water Rafting, please contact us for alternative activities.